Wrong billing Express & courier
Client invoiced for wrong distance band
BAEI — Bangladesh Air Express International Ltd. · Express & courier
60 express units
ভুল কিলোমিটারে বিল — GPS দূরত্ব দিয়ে ইনভয়েস জেনারেট।
Express jobs were billed on trust — route proof was missing at invoice time.
Clients stopped arguing KM when we sent the map link with the invoice.
BAEI — Bangladesh Air Express International Ltd.
The challenge
Time-sensitive courier work with zone-based pricing. Dispatch closed trips from phone updates. Billing clerks keyed kilometres from paper. Clients disputed charges when POD location did not match claimed route length.
What went wrong
- Invoice KM higher than GPS shortest path by >15% on sample audit
- Wrong zone surcharge on trips ending outside declared city
- Credit notes issued after client threatened contract review
- No shared map link at proof-of-delivery
Before VMS
Clerk keyed KM from driver paper. No playback attached to dispute.
After Autonemo
Trip ID carries distance, stops, and map export to billing.
How it was investigated
Trip close workflow was changed to require GPS summary attachment. Billing export pulled system distance and stop list. Dispute folder stored playback link per trip ID.
Rollout timeline
- Pilot
One lane: invoice from GPS distance only.
- Rollout
Zone geofence for surcharge automation.
- Scale
Client portal link on high-value jobs.
Solution with Autonemo VMS Pro
- Auto distance from GPS track on trip completion
- Zone table by geofence entry/exit for surcharge rules
- Invoice line generated from trip record — not manual KM field
- Client portal optional live link for high-value jobs
Technology used
VMS modules
Outcomes
- Billing disputes reduced on audited lanes
- Credit-note rate fell within one quarter
- Dispatch and accounts used same trip ID end-to-end
